United Illuminating officials are warning customers about suspicious activities near homes and impostors posing as utility or company representatives.
Officials at the UI Holdings Corp. companies — which includes Southern Connecticut Gas (SCG) — urge customers to ask for photo identification when individuals arrive at their home saying they are there to complete utility work.
None of the UIL companies routinely sends employees or third party representatives to any customer homes without a pre-arranged appointment or prior acknowledgment.
Utility employees will present photo IDs
In addition, all employees wear company identifiers and prominently display photo identification. If customers are asked for any personal information or sense suspicious activity by any person claiming to be an employee of UI or SCG, they should immediately call 9-1-1 and also notify the utility company.
“Unfortunately, there are individuals that prey on unsuspecting customers,” said Michael A. West Jr., UI director of corporate communications. “We simply want to alert the public to this activity and ensure they know how to respond if confronted with this situation.”
Tips for customers
—UI and SCG typically do not visit customers’ homes without a pre-arranged appointment or prior notification.
—Always ask to see a UI or SCG photo ID. All employees wear company identifiers and all have visible photo identification.
—During a field visit, UI and SCG employees do not require customers to provide account numbers or other confidential information.
—If a customer has any doubt about a person at their home, they call 9-1-1. Customers also can call their local utility: UI at 800-722-5584, or SCG at 800-513-8898.
About the company
Headquartered in New Haven, UIL Holdings Corp. serves more than 700,000 electric and natural gas utility customers in Shelton and 65 other communities in Connecticut and Massachusetts.