The Department of Motor Vehicles (DMV) has started offering appointments for a learner’s permit test for Fairfield County residents at its Norwalk office. The move comes in response to requests from residents in southwestern Connecticut and took effect April 29, according to DMV officials.
The appointment system is intended to help parents, teens and other adults bypass the walk-in and wait-in-line process for this test. They now can go online at www.ct.gov<http://ct.gov/dmv to schedule a test to be given at the Norwalk DMV office, 540 Main Ave.
Melody A. Currey, DMV commissioner said, said the new service “is part of our continuing effort to provide more online services and make DMV easier for customers.”
Expanding system to more locations
The online scheduling service is expected to be added to additional DMV locations around the state in the future. The “appointment-for-convenience system” has been used as a pilot program for the past year in Cheshire only, where the response has been favorable.
Residents of Fairfield County, which has strong demand for learner’s permit testing, asked for an appointment center closer to home, according to DMV officials.
Make appointments now
The first appointment for a test in Norwalk is May 14, but customers can go online now to book appointments. Schedules can fill up quickly because learner’s permit tests start to increase in May and through the summer as teens and parents find time to do driver training once the school year comes to a close.
In addition, adults seeking a driver’s license for the first time are required to hold a learner’s permit before getting licensed.
What to do
Customers can use a home computer, portable laptop, iPad, iPhone or any device with an Internet browser to schedule the learner’s permit knowledge test and then choose a specific day and time go to a test center.
Adults and teens can go to www.ct.gov/dmv and follow the instructions to choose a date, time and location for taking the learner’s permit test.
After entering all required information, a $59 payment must be made through a major credit card or electronic check. The cost for using the system is the same as going to a major DMV service office.
Positive response to pilot program
An overwhelming majority – 97% – of nearly 8,000 customers using the Cheshire appointment system since opening last May report being “very satisfied” with the entire process, DMV officials said.
“Everything worked like clockwork with the appointment system,” one customer said in a DMV survey. “Was a great experience.”
The appointment service is part of a multi-million dollar effort at DMV to better integrate technology, achieve taxpayer savings, and make government more responsive, agency officials said.