It was worse than we’d ever known. Metro-North was almost an accident waiting to happen.
That summarizes the Federal Railway Administration’s recently released “Operation Deep Dive,” following 60 days of probing into every aspect of the railroad’s operations.
All of this comes on the heels of collisions and derailments in the past year that have taken the lives of four commuters and two railroad workers.
The 28-page report confirms that what was wrong at Metro-North was not just old equipment but a failure of management with very misplaced priorities. “On-time performance” was what mattered most, even at the expense of safety.
Among the report’s findings:
• Half of the personnel who dispatch and monitor the trains have less than three years’ experience, are not properly trained, and are so tired they make mistakes.
• The railroad’s “safety culture” was “poor.” Safety meetings went unattended.
• Fatigue by train engineers, track workers and dispatchers may have affected performance.
• The trains themselves are in good shape, but the tracks are not.
‘Retirement cliff’ and cell phone use
I’ve been following Metro-North for more than 20 years, so much of this is not news to me but just a substantiation of my worst fears.
Still, the report makes for interesting reading because it cites many examples as proof-points for these findings:
Metro-North has known for a decade that they were facing a “retirement cliff” with 20% of its employees, those with the most experience, reaching their 30th anniversary of employment to retire on fat pensions. But the railroad was clearly inadequate in hiring and training their replacements.
Fatigue becomes a factor because soon-to-retire veterans grab all the overtime they can in their final year to increase their income and their railroad pensions. They are among the oldest employees and least resilient.
Metro-North’s management wasn’t even enforcing its own rules. The report says employees were “confused” about cell phone use on the job.
Any teenager studying for his driver’s license knows not to use a cell phone while driving, but track workers at Metro-North got away with it.
Turning around a culture
Additional funding for staff and infrastructure are important and must be found. But turning around a culture of lax enforcement and lip-service to safety is going to take more than money.
New Metro-North President Joseph Giulietti, only a month on the job and espousing “safety is our top priority” at every turn, recently saw the first fatal accident on his watch: A track worker, eight years on the job, was struck by a train just outside the Park Avenue tunnel in Manhattan. Why?
There are no quick fixes to this mess. It took years of invisible neglect for Metro-North to slide into this abyss, and it will take years to rebuild the railroad and regain riders’ trust.
Jim Cameron of Darien resident is the founder of the Commuter Action Group and also serves on the Darien RTM (the town’s legislative body). The opinions expressed in this column are only his own. Reach him at CommuterActionGroup@gmail.com.