Following reports of someone posing as an employee and stealing money from a homeowner, Aquarion Water Company is reminding customers to take precautions before allowing anyone into their home or business for maintenance, especially when no appointment has been scheduled. Aquarion advises that residents refuse entrance into their home without first seeing photo identification.
“Aquarion Water Company employees follow strict protocols when entering customers’ homes and businesses, which include showing the customer an Aquarion photo ID,” said Charles V. Firlotte, Aquarion President and CEO. “We also encourage any customer who is unsure or has concerns to call our Customer Service Department.”
Aquarion Water Company employees and contractors are required to carry company-issued photo identification at all times and to present such identification upon request when entering a customer’s home. If a worker cannot produce identification, customers should not allow entrance into their home or business and should immediately contact the police.
Anyone who has further questions or would like additional information about how to identify an Aquarion employee may contact Aquarion Customer Service at 203-445-7310. Customers outside the Greater Bridgeport area can call 1-800-732-9678.