The company Altice USA which owns Optimum has announced that it will be shutting down its Shelton and Stratford call centers, resulting in nearly 600 employee layoffs.
Altice acquired Cablevision for $17.7 billion earlier this year and said the reason for the offices closing/layoffs is advancements in technology have resulted in a decrease in call volume from customers. It has been reported that those calls will now be handled by facilities in the Bronx, Long Island and New Jersey.
According to its website, “Altice USA is a leading national telecommunications, media and entertainment company. Altice USA provides residential and business services to more than 4.6 million customers across 20 states and we offer digital cable television, high-speed Internet, voice, WiFi and data products and services to keep customers connected anywhere across any device.”
The employees will be able to keep their jobs through November, the company’s spokesman said. Employees will be offered severance and outplacement support.
The company released a statement Tuesday morning:
“Altice USA is committed to Connecticut and to serving the local communities with best-in-class products and service. As a company driven by technology, investment and innovation, we are introducing some exciting changes to our offerings, including speed increases and new products, which are focused on delivering a superior experience to all of our customers.
Over the last few years, there have been investments and enhancements to our Optimum products and services, making them more reliable and providing more customer service touch points than ever before. As a result, we have seen a significant improvement in customer call volume and patterns. As we look to strengthen our operations in the nation’s most competitive market, we are aligning our contact center organization to meet the current needs of our customers.”
A representative from the Shelton office was unable to be reached as of Tuesday afternoon.