Aquarion Water Co. warns of increased scam activity

Aquarion Water Company logo.

Aquarion Water Company logo.

Contributed Photo / The News-Times

BRIDGEPORT — Aquarion Water Co. is warning customers to be aware of increased scam activity during the COVID-19 pandemic.

Scammers are using more sophisticated and intimidating tactics, according to a warning from Aquarion. Customers should be wary or any unsolicited calls, texts, or emails that threaten to shut off your water unless payment is made immediately by phone or other unusual means.

Aquarion encourages customers to protect themselves by being vigilant, staying informed and guarding their personal information.

Some common signs of a scam include:

* Threatening phone calls or home visits demanding immediate payment to avoid a shut off, without prior notification. Don't panic and don't pay.

* Asking for personal or account information.

* Insisting on a specific, often non-traceable, form of payment.

* Providing an unfamiliar callback number.

According to Aquarion, its representatives will not ask for an instant payment over the phone or in person. Customers with a past-due balance can sign up for a COVID payment plan, which does not require a down payment, and no fees or interest will be charged from the beginning of the pandemic through the end of the plan. Payment plans are available to residential and commercial customers through Feb. 9, 2021. Additional information is available at www.aquarionwater.com.

Customers with questions or concerns can contact Aquarion’s customer service center at 800-732-9678, Monday through Friday, between 8 a.m. and 5:30 p.m. or by email at CS@aquarionwater.com.