State of CT’s new official website is launched

The state of Connecticut has launched a complete redesign of its official website — — containing a new layout, features and other measures.

The goal is to increase usability, customer service, transparency, and access for web visitors.

The new website is part of a modernization process for the state’s online presence. The upgrades have been designed for use on computers, tablets, and mobile devices.

Gov. Dannel P. Malloy said the modernization was overdue and needed, and new features will continue to be added that increase the number of online interactions.

“In the 21st Century, the state’s online presence is our virtual welcome mat, and we want to ensure that businesses, residents and visitors alike have the tools they need to conduct business with the state over their computers in a way that eliminates redundancy and improves usability for users,” Malloy said.

Eight new sections

The main home page of now contains a series of eight new sections with some of the most popular features that visitors to the state’s website regularly interact with, divided into groups with titles such as Business, Driving and Transportation, and Education.

These sections were designed with the goal of increasing ease of access for the average user without having to navigate through multiple layers and pages in each individual state agency’s websites to find the most frequently accessed and popular features.

At the moment, the state’s main home page has been launched under the redesign, as have the websites for the governor’s office and the lieutenant governor’s office.

Over time, the websites for every state agency will shift in stages over to this new format, and in doing so will increase the number of services that users can conduct over the Internet.

Self-funded approach

As was announced last year, the website modernization is occurring under a self-funded plan that allows the new state portal to be developed and operated without tax dollars through an agreement signed with Connecticut Interactive LLC (a subsidiary of NIC Inc.), which is responsible for its design and management.

Funding for the portal is generated through fees that are applied to a small subset of the online services, specifically those that fulfill specialized requests by bulk purchasers of government information, such as motor vehicle driver histories.

This type of financing structure is used in over half the states in the nation to satisfy the growing demand for online services, according to Malloy’s office.