Advisory: Always ask for company photo ID from utility workers

Aquarion Water Co. officials are reminding customers in Shelton and elsewhere to be cautious about allowing anyone into their home or business for maintenance, especially when no appointment has been scheduled.

Company officials advise that residents refuse entrance into their home without first seeing photo identification.

“In light of recent cases around the state where criminals posing as utility workers have gained entrance to people’s homes, we want to stress the importance of being careful and conscientious when allowing anyone into private residences,” said Charles V. Firlotte, Aquarion president and CEO.

“Our company follows strict protocols when entering customers’ homes and businesses, which include showing the customer an Aquarion photo ID,” Firlotte said. “We also encourage any customer who is unsure or has concerns, to call our Customer Service Department.”

Workers required to carry proper ID

Aquarion Water Company employees and contractors are required to carry company-issued photo identification at all times and to present such identification upon request when entering into a customer’s home.

If a worker cannot produce identification, customers should not allow entrance into their home or business and should immediately contact the police.

Anyone who has further questions or would like additional information about how to identify an Aquarion employee can contact Aquarion Customer Service at 203-445-7310.

About Aquarion Water

Aquarion Water Co. is the public water supply company for more than 625,000 people in 47 cities and towns throughout Connecticut, including Shelton. It also serves customers in Massachusetts and New Hampshire.

Aquarion is the largest investor-owned water utility in New England and among the seven largest in the United States. Based in Bridgeport, it has been in the public water supply business since 1857 when it was founded as the Bridgeport Hydraulic Co.

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