WARNING FROM AQUARION: Customers should request proper employee ID
Aquarion Water Co. is reminding customers to take precautions before allowing anyone into their home or business for maintenance, especially when no appointment has been scheduled.
Aquarion advises that residents refuse entrance into their home without first seeing photo identification.
“Aquarion Water Co. employees follow strict protocols when entering customers’ homes and businesses, which include showing the customer an Aquarion photo ID,” said Charles V. Firlotte, Aquarion president and CEO.
“We also encourage any customer who is unsure or has concerns to call our Customer Service Department,” Firlotte said.
Must carry company ID
Employees and contractors of Aquarion are required to carry company-issued photo identification at all times and to present such identification upon request when entering a customer’s home.
If a worker cannot produce identification, customers should not allow entrance into their home or business and should immediately contact the police.
Anyone who has further questions or would like additional information about how to identify an Aquarion employee should contact Aquarion Customer Service at 203-445-7310.
About Aquarion Water Co.
Aquarion Water Co. is the public water supply company for more than 625,000 people in 51 cities and towns throughout Connecticut, including Shelton. It also serves customers in Massachusetts and New Hampshire.
Based in Connecticut and originally known as the Bridgeport Hydraulic Co., Aquarion has been in the public water supply business since 1857. Learn more at www.aquarionwater.com.